VANTREXLegal
Privacy Policy
1. Who we are
Vantrex Technologies ("Vantrex", "we", "us") builds websites, CRMs, mobile apps, AI solutions, business automation and custom software. This policy explains how we handle personal information when you visit techvantrex.com, contact us, respond to our advertising, or interact with our Facebook Page or Instagram account.
2. Information we collect
- Information you give us: your name, email address, phone number, company, and anything you write when you email us, fill in a form, or answer one of our lead forms on Facebook or Instagram.
- Messages and comments: the content of messages you send to our Facebook Page or Instagram account, comments you leave on our posts, and your public profile name.
- Advertising information: which of our ads or posts led you to contact us (for example, the ad or campaign identifier).
- Technical information: our web server records standard request data such as IP address, browser type and the pages requested, for security and troubleshooting. We do not use advertising cookies or third-party analytics on this website.
3. How we use it
- To reply to your enquiry and to contact you about the services you asked about.
- To provide, manage and improve our services and our communication with you.
- To understand which posts and ads work, so we can measure and improve our marketing.
- To keep our systems secure and to prevent abuse.
- To meet legal obligations.
We do not sell your personal information, and we do not use it for purposes unrelated to the reasons you gave it to us.
4. Facebook and Instagram
We manage our Facebook Page, Instagram account and advertising with our own social media management software, which connects to Meta's platform through Meta's official APIs. Through it we:
- publish posts and run ads on our own accounts;
- receive the answers you submit in our lead forms (Meta Lead Ads) so we can contact you;
- read and reply to comments and messages sent to our accounts, which may include automated replies and AI-assisted drafts reviewed by our team;
- view performance statistics for our posts and ads.
We only access our own Pages, Instagram accounts and ad accounts, and only the information Meta makes available for them. Meta's own handling of your information is described in Meta's Privacy Policy.
5. Who we share it with
We share personal information only with service providers that help us run our business, under terms that require them to protect it, and only as far as needed:
- Hosting and infrastructure providers that run our servers and databases.
- Meta Platforms, when we publish, advertise or reply on Facebook and Instagram.
- AI providers (such as Anthropic), to draft replies and content. They process the text we send only to return a result to us.
- Email providers, to send and receive email.
We may also disclose information when required by law or to protect our rights, users or the public.
6. How long we keep it
We keep enquiry and lead information for as long as we are in contact with you and for up to 24 months after our last interaction, unless a longer period is required by law or you ask us to delete it sooner. Server logs are kept for a short period for security purposes.
7. Security
We protect personal information with encrypted connections (HTTPS), encryption of stored access credentials, access limited to authorised staff, and regular software updates. No system is completely secure, but we work to protect your information and will act promptly if a problem occurs.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict how we use it, and to withdraw consent at any time. To use any of these rights, email us at info@techvantrex.com. We will respond within 30 days. You may also have the right to complain to your local data protection authority.
9. Data deletion
To have us delete information we hold about you, including information received through Facebook or Instagram:
- Email info@techvantrex.com with the subject "Data deletion request".
- Include the name, email address or phone number you used, or your Facebook or Instagram profile name, so we can find your records.
We will confirm deletion within 30 days. You can also remove any connection with us from your Facebook settings under Apps and Websites, and delete your own comments and messages on Facebook and Instagram at any time.
10. Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.
11. Changes
We may update this policy from time to time. The effective date at the top of this page shows when it last changed. Significant changes will be highlighted on this page.
12. Contact
Questions about this policy or your information: info@techvantrex.com · www.techvantrex.com